Soalan Lazim / FAQ
Jawapan kepada soalan yang sering ditanya.
Produk / Product
Apa itu XFind? / What is XFind?+
XFind adalah peranti penjejak GPS kompak. Jejak kereta, beg anak, haiwan peliharaan, kunci. Tiada yuran bulanan. / XFind is a compact GPS tracker. Track car, child's bag, pet, keys. No monthly fees.
Berapakah harganya? / How much?+
RM39 seunit. Penghantaran percuma. Tiada langganan. / RM39 per unit. Free shipping. No subscription.
Berapa lama bateri? / Battery life?+
Sehingga 12 bulan. / Up to 12 months.
Ejen & Komisyen / Agent & Commission
Bagaimana jadi ejen? / How to become agent?+
Daftar melalui link ejen sedia ada. Pilih pakej: XFILATOR (percuma, 25%), XGENT Starter (RM50, 47%), XGENT Pro (RM199, 47% + boleh cipta XFILATOR), atau STORE XGENCY (RM10,000, 47% + pickup 10%). / Register via agent link. Choose: XFILATOR (free, 25%), XGENT Starter (RM50, 47%), XGENT Pro (RM199, 47% + create XFILATOR), or STORE XGENCY (RM10,000, 47% + pickup 10%).
Beza XGENT Starter dan Pro? / Starter vs Pro?+
XGENT Pro (RM199) boleh cipta XFILATOR dan custom username. XGENT Starter (RM50) untuk jualan peribadi sahaja. / Pro (RM199) can create XFILATOR and custom username. Starter (RM50) for personal sales only.
Apa itu XFILATOR?+
XFILATOR adalah affiliate/perujuk. Kongsi link dan terima 25% (RM9.75) setiap jualan. Hanya boleh dicipta oleh XGENT Pro, Senior Xgent, atau Store Xgency. / XFILATOR is an affiliate. Share link and earn 25% (RM9.75) per sale. Can only be created by XGENT Pro, Senior, or Store.
Berapa komisyen setiap pangkat? / Commission per rank?+
XFILATOR: 25% (RM9.75). XGENT Starter/Pro: 47% (RM18.33) + L1 3% + L2 2%. Senior Xgent: 47% + KPI +3% + L3-L10 1.5% + Leader 1%. Store Xgency: 47% + KPI +3% + L3+ unlimited 1.5% + Leader 1% + Pickup 10%.
Apa itu Performance KPI? / What is Performance KPI?+
Bonus tambahan sehingga +3% untuk Senior dan Store yang capai sasaran jualan bulanan. 10 pelanggan = +1%, 20 = +2%, 30+ = +3%. Maksimum terus: 47% + 3% = 47% (RM18.33). / Extra bonus up to +3% for Senior/Store hitting monthly targets. 10 customers = +1%, 20 = +2%, 30+ = +3%. Max direct: 47% (RM18.33).
Apa itu Level 3+ Override?+
Override 1.5% (RM0.59) dibayar berdasarkan jarak sebenar dari penjual. BUKAN kumulatif. Senior: max Level 10. Store: unlimited. XGENT Pro: TIDAK layak L3+. / 1.5% (RM0.59) paid based on actual distance from seller. NOT cumulative. Senior: max L10. Store: unlimited. Pro: NOT eligible.
Apa itu Leader Development Bonus?+
1% (RM0.39) dibayar kepada ketua pertama yang layak dalam satu cabang sahaja. Senior: max Level 10. Store: unlimited. / 1% (RM0.39) paid to first qualified leader in branch only. Senior: max L10. Store: unlimited.
Apa itu Store Pickup Incentive?+
10% (RM3.90) dibayar kepada Store Xgency apabila pelanggan pilih pickup di kedai dan pickup disahkan. BUKAN untuk pemindahan stok antara ejen. / 10% (RM3.90) paid to Store when customer picks up and pickup is confirmed. NOT for agent stock transfers.
Adakah upline berubah jika ambil stok dari Store lain?+
TIDAK. Upline dikunci semasa pendaftaran. Stok supplier, pickup store, dan referral tree adalah sistem berasingan. / NO. Upline locked at registration. Stock supplier, pickup store, and referral tree are separate systems.
Pakej / Packages
XGENT Starter (RM50)?+
1 device + akses sistem. Komisyen upline: RM15 + RM2. Tidak boleh cipta XFILATOR. Random referral code. / 1 device + system access. Upline commission: RM15 + RM2. Cannot create XFILATOR.
XGENT Pro / Builder (RM199)?+
8 device + 1 baju + 100 flyers + builder access. Komisyen upline: RM30 + RM10. Boleh cipta XFILATOR, custom username/referral. BUKAN Senior. / 8 devices + 1 shirt + 100 flyers. Upline: RM30 + RM10. Can create XFILATOR. NOT Senior.
STORE XGENCY (RM10,000)?+
500 device + 5,000 flyers + 10 baju + 10 bunting. Komisyen upline: RM300 + RM5. Boleh jadi pickup store, supply stok, cipta XFILATOR. L3+ unlimited. / 500 devices + 5,000 flyers + 10 shirts + 10 bunting. Upline: RM300 + RM5. Pickup store, unlimited L3+.
Bagaimana naik ke Senior Xgent?+
Melalui kelayakan prestasi, bukan pembelian pakej. / Through performance qualification, not package purchase.
Pembayaran / Payment
Bagaimana dibayar? / How to get paid?+
Komisyen dikira automatik. Ditahan 7 hari. Pengeluaran minimum RM50. Fi: RM1. / Commission calculated automatically. 7-day hold. Min withdrawal RM50. Fee: RM1.
Apa itu payout cap?+
Had komisyen maksimum per jualan untuk memastikan HQ kekal untung. / Maximum commission cap per sale to ensure HQ profitability.
Apa berlaku jika refund?+
Semua komisyen berkaitan diterbalikkan. / All related commissions reversed.